Frequently Asked Questions
Are the cookies individually sealed?
Yes, each cookie is individually heat sealed in a high oxygen barrier bag.
How long do the cookies last?
The cookies will last 2-3 weeks on the counter if the bag is unopened.
A great tip is to freeze right away, what you will not enjoy in the first few days. Putting the cookies in the freezer right away will prolong the shelf life several months.
Do you recommend putting the cookies in the refrigerator to keep fresh?
The cookies do best in the freezer or on the shelf. We do not recommend refrigerating them.
How long until the cookies arrive?
The in transit times vary by the selected carrier, service, where they are shipping to and delays.
For mainland address, please note the additional in transit days due to shipping from Hawaii to other states.
We provide a shipping date option during checkout. This is the day the carrier will be in possession of the order. Please reach out to us if you would be interested in recommendations on the best shipping date for a desired delivery date.
UPS 2nd Day takes 2-4 Business Days to deliver from the shipping date selected during checkout.
UPS Ground estimated shipping timelines are as follows:
+ West Coast 2-5 Business Days
+ Midwest 3-5 Business Days
+ East Coast/ Puerto Rico- 4-5 Business Days
+West Coast 3-8 Business Days
+Midwest 7-9 Business Days
+East Coast/ Puerto Rico 10-14 Business Days
UPS Worldwide Expedited for shipping out of the United States vary
UPS 2nd Day Air is the fastest shipping method for the Mainland.
Shipping within Hawaii can vary between UPS and USPS.
In anticipation of delays in shipping..
We individually heat seal each cookie to keep fresh for three weeks so not to worry if cookies are a bit delayed.
Postal carriers are working hard and doing the best they can.
Why is the first available shipping day so far away?
We are a tiny bakery and limited to how many cookies we can make a day. Each small batch is hand rolled and not machine made. This is what makes our cookies special. When the shipping slots fill up, our website will automatically roll over to the next available day that has an open shipping availability.
Is the price for one cookie?
Yes, each cookie is about 6oz and 3 servings with the exception of the Half Baked that is 8oz. They are like mini cakes and very large. Each order is one giant sized cookie.
Where are you located on Maui?
Our one and only retail shop is located at 3643 Baldwin Ave in the heart of Historic Makawao Town. We are open 7 days a week.
Mon through Saturday 9-5 and Sundays 10-2.
Do you do International Shipping?
We do ship to Canada through our website. We hope to open up additional International Shipping options by the end of the year. If you would like an order shipped internationally please email support@themauicookielady.com
Return/Refund Policy
All of our cookies are made using high quality ingredients and to ensure freshness we individually heat seal each cookie in a high oxygen barrier bag. If you find that our cookies do not meet your standards please return unused/uneaten portion to the address below along with proof of purchase and we will gladly replace, exchange or refund your order for cookie bought directly from our kitchen on Maui. Cookies purchased at our partner locations; Waldorf Astoria Grand Wailea, Four Seasons Lanai, Saks Fifth Ave can not be guaranteed.