FAQ
Frequently Asked Questions
Are the cookies individually sealed?
Yes, each cookie is individually heat sealed in an oxygen barrier bag.
How long do the cookies last?
The cookies will last 2-3 weeks on the counter if the bag is unopened. A great tip is to freeze right away, what you will not enjoy in the first few days and this will prolong the shelf life several months if cookies are put in the freezer right away.
Do you recommend putting the cookies in the refrigerator to keep fresh?
Cookies will stay fresh in the Freezer for 3 months if you get the cookies in right away. To defrost, simply put them on the counter the day before enjoying or set in front of a fan for a couple hours.
How long until the cookies arrive?
We bake and ship the cookies three days a week. From the time of shipping the cookies time varies by service selected, carrier and where they are shipping to
UPS 2nd Day Air to the mainland takes 2-5 business days.
UPS Ground estimated shipping timelines are as follows:
+ West Coast 5 Days
+ Midwest/ East Coast/ Puerto Rico 5 Days
UPS Next Day Air is available to the state of Hawaii.
The estimated shipping timelines are as follows:
+ Maui/ Oahu 1 Business Day
+ Neighboring Islands 1-2 Business Days
USPS (Postal Service Priority Mail)
+ West Coast 4-5 Business Days
+ Midwest 5-6 Business Days
+ East Coast/ Puerto Rico- 7-10 Days
**UPS is the fastest shipping method.
In anticipation...We individually heat seal each cookie to keep fresh for three weeks so not to worry if cookies are a bit delayed.
Postal carriers are working hard and doing the best they can.
Why is the first available shipping day so far away?
We are a tiny bakery and limited to how many cookies we can make a day. Each small batch is hand rolled and not machine made. This is what makes our cookies special. When the shipping slots fill up, our website will automatically roll over to the next available day that has an open shipping availability.
Is the price for one cookie?
Yes, each cookie is about 6oz /3 servings with the exception of the Half Baked that is 8oz and our 2oz portions that come in 4 packs. They are like mini cakes and very large. Each order is one giant sized cookie.
Where are you located on Maui?
Our retail shop is located at 3643 Baldwin Ave in the heart of Makawao Town. We are open 7 days a week. Monday – Saturday 10-4PM HST and Sundays 10-2PM HST.
Do you do International Shipping?
We do ship to Canada through our website. We hope to open additional International Shipping options by the end of the year. If you would like an order shipped internationally, please email support@themauicookielady.com.
Return/Refund Policy
All our cookies are made using high quality ingredients and to ensure freshness we individually heat seal each cookie in a high oxygen barrier bag.
If you find that our cookies do not meet your standards, please return unused/uneaten portions to the address below along with proof of purchase and we will gladly replace, exchange or refund your order for cookies bought directly from our kitchen on Maui.
Cookies purchased at our partner locations cannot be guaranteed.
(Mailing/Offices)
The Maui Cookie Lady
1075 Makawao Ave
Box 1646
Makawao, Hi 96768
(Retail Store)
The Maui Cookie Lady
3643 Baldwin Ave
Makawao, Hi 96768